Warranty
Warranty & product support
Specialist equipment is a long-term purchase, so the terms that matter are the ones that apply after it is installed. Warranty cover is confirmed in writing for each product before you order.
Warranty cover
Cover varies by product and by manufacturer. The applicable warranty period and what it includes are confirmed for the specific model you are considering, before you commit. We do not quote a blanket period across the range.
Servicing & parts
For installed equipment we confirm who carries out servicing, how often it is recommended and how parts are supplied, so the running commitment is clear at the point of purchase.
Help using your equipment
If something is not working as expected, contact us before arranging anything yourself. Most issues on daily-use equipment are settings, power or maintenance rather than faults.
Making a claim
Get in touch with your order details and a description of the problem, including photographs or video where relevant. We handle the process with the manufacturer on your behalf.